Our Terms and Conditions

Our Terms and Conditions will help you have a clear overview of shopping with us.

The T & C’s will cover some key areas:

  1. Pricing
  2. Deliveries
  3. Cancellations
  4. Returns
  5. Refunds

Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the website and placing an Order with Feel Good Ltd. By using our website (www.byfeelgood.com), you agree to be bound by the Terms and Conditions.


The following definitions apply to these Terms and Conditions:

“EU” means a European Union member state, which, for the time being, includes the UK.

“Non EU” means any other country that is not an EU member state.

“Order” means an online transaction made by you via the website for one or more Products, to which these Terms and Conditions apply.

“Personal Information” means the details you provide to us when you use the website, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.

“Website” means any digital way of accessing the Feel Good Ltd store and includes the website located at www.byfeelgood.com, or any subsequent URL which may replace it.

“Product” means a Product or subscription service displayed for sale on the website.

“Product Description” means the section displayed on the website where certain Terms and Conditions in respect to the individual Product are provided, which shall include, but not be limited to, all details, prices (cost of the Product ), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times.

“Feel Good Account means your personal customer account set up by you on the website.

“Terms and Conditions” means these Terms and Conditions.

“We”“us” or “By Feel Good” means Feel Good Ltd as the context may require.

Please note, that when arranging delivery of your Order, Feel Good Ltd may instruct a third-party courier or postal carrier to deliver it to you. Feel Good Ltd will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to “we”, “us”, or “Feel Good Ltd”, will be taken to include such third parties.

“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.

“Users” means the Users of the website collectively.

“You” means a User of the website.

Using the Website

The website provided solely for your personal use. To place an Order on the website you must be at least sixteen (16) years old. You may not use the website for any commercial purpose. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the website (or any part of it) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the website and you agree to use the website on this basis.

All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Feel Good (or is licensed to Feel Good Ltd). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it.

You agree that any information you submit to the Platforms including Personal Information shall be accurate.

Account, Personal Information and Security

By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy and Cookies policy.

Feel good respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy and Cookie Policy which are incorporated into and form part of these Terms.

When you register for a Feel Good or by Feel Good Account, you agree that:

  1. a) The Personal Information which you are required to provide when you register as a customer is accurate; and
  2. b) If any of your information changes (for example you change address), please let us know by updating your Account online or contacting our Customer Services team at info@feelgoodcoffee.com

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You are responsible for keeping your Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.

Our Products

We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.

Products are subject to availability. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then Feel Good Ltd shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock product and a refund issued.

Payment and payment methods on the Platforms

You can currently pay in British Pounds.

We accept payment for Orders by Stripe (Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron) PayPal, and e-vouchers.

By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

A  e-vouchers cannot be exchanged for cash or refunded.. If the Products purchased online total less than the value of your e-voucher, then we will issue you a new e-voucher with the remaining amount. You can only use your e-voucher once and the total value of the Products you are purchasing must be equal to or greater than the value of the e-voucher.

If you have any issues with using your e-voucher, please contact Feel Good Ltd at info@feelgoodcoffee.com

 1) Pricing

All prices are quoted in Sterling and are per piece. We reserve the right to change our product’s prices at any time without further notice.

All Product prices shown on the website are inclusive of any applicable UK VAT or ZERO rated.

Although we try to ensure all our Products’ prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered, we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.

You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these

2) Delivery

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. Please note that delivery of your Order may take longer during sale or other busy periods, but you will be notified if this is the case.

We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Feel Good Ltd shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays.  We will always update you on your order and delivery timescales.

Delivery options are as follows:

We offer Free Delivery from time to time as a promotional offer e.g. Buy 2 or more boxes of green coffee from free delivery.

We offer 1st class delivery at £2.99 to a UK mainland address delivered within 1-3 days.  If order are made after 12 pm then, this will be sent out the next working day.

We offer International Deliveries where the cost can vary depending on destinations. We always look for the best delivery options to ensure our customers are getting the best prices.  

3) Cancellation

If, for any reason, you wish to cancel your order before your Order has been dispatched please contact us on info@feelgoodcoffee.com. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days.

4) Returns Policy

Unfortunately, as this is a food product and the risk of contamination is high we do not offer returns or refunds on any of our products.

5). Refunds policy

Unfortunately as this is a food product and the risk of contamination is high we do not offer returns or refunds on any of our products.

Liability and Indemnity

If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Feel Good Ltd has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.

You have certain rights as a customer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.


We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.

Our details

Feel Good Ltd is registered in England with company number 10210076.

From The Feel Good Team